Privacy Policy
Last updated: 5 July 2026

Introduction
Charlotte's Teahouse ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit our website, how we use it, and your rights under UK data protection law.
By using this website, you agree to the collection and use of information in accordance with this policy.

Information We Collect
Depending on how you use our website, we may collect:
Information you provide

If you contact us through our website or by email, we may collect information such as:

• Your name

• Your email address

• Your telephone number (if provided)

• The contents of your message

We only use this information to respond to your enquiry.

Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time spent on pages

• Date and time of your visit

• Referring website

This information helps us understand how visitors use our website and improve our services.

Website Analytics
Our website is built using Wix, which provides website analytics and performance monitoring.
These analytics help us understand:

• How visitors find our website

• Which pages are most popular

• How the website performs

• General visitor trends

Where required by law, analytics cookies will only be used after you have given your consent through our cookie banner.

Google Maps
Our website may include embedded Google Maps to help visitors find our location.
When viewing these maps, Google may collect information such as your IP address and usage data in accordance with Google's own Privacy Policy.
For more information, please see Google's Privacy Policy.

Cookies
Our website uses cookies to:

• Ensure the website functions correctly

• Improve website performance

• Understand how visitors use our website

• Support embedded services such as Google Maps

You can manage or withdraw your cookie preferences through our cookie settings (where available) or by adjusting your browser settings.

How We Use Your Information
We use your information to:

• Respond to enquiries

• Improve our website

• Monitor website performance

• Maintain website security

• Comply with legal obligations

We do not sell your personal information to third parties.

Sharing Your Information
We may share information with trusted service providers where necessary to operate our website, including:

• Wix (website hosting and analytics)

• Google (embedded Maps)

These providers process information on our behalf or as independent data controllers where applicable.
Data Retention

We only keep personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Your Rights
Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Restrict or object to processing in certain circumstances

• Request a copy of your data where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

Security
We take reasonable steps to protect the information we hold against unauthorised access, loss or misuse.

Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the contact details provided on our website.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.